Refund Policy

Eduvontra strives to deliver a reliable and high-quality experience. Refunds may be considered in the following circumstances:

• The service was not delivered as described or promised at the time of purchase.
• Verified technical issues on Eduvontra's end prevented you from accessing or using the platform during your billing period.
• A duplicate payment was charged to your account due to a billing error.
• You were charged after cancelling your subscription and within the applicable grace period.
• Annual plan refund requested within 14 days of initial purchase and the account has seen minimal usage.

The following situations are explicitly excluded from our refund policy. Refunds will not be issued in these cases:

• Partial usage of a subscription period — if you used any part of the service during the billing cycle, a refund will not be granted for that period.
• Change of mind after purchase, where the platform has performed as described and no technical issues occurred.
• Failure to cancel a subscription before the automatic renewal date — it is your responsibility to cancel prior to renewal.
• Accounts suspended or terminated due to a violation of our Terms and Conditions.
• Requests made after the eligible refund window has expired (14 days for annual plans; monthly plans are non-refundable once the billing cycle begins).
• Purchases of add-ons, one-time services, or third-party integrations facilitated through the platform.

To request a refund, please follow the steps below. Incomplete requests may experience delays or be declined.

1. 1
   Contact SupportReach out to our support team at support@Eduvontra.app or use the in-app help widget within your account.
2. 2
   Provide Order DetailsInclude your registered email address, subscription plan name, and the payment transaction ID or invoice number.
3. 3
   Explain Your ReasonClearly describe the reason for your refund request. If applicable, attach screenshots or evidence supporting your claim (e.g., error messages, duplicate charge receipts).
4. 4
   Await ReviewOur billing team will review your request and respond within 3–5 business days with a decision or request for further information.
5. 5
   Receive ConfirmationIf approved, you will receive a confirmation email with refund details, including the expected processing timeframe.

The following timelines apply once a refund request has been submitted. Please note that all timelines are in business days and may vary slightly during peak periods.

The total time for funds to appear in your account depends on your bank or card provider. International transactions may take slightly longer due to cross-border processing requirements.

All approved refunds are returned to the original payment source used at the time of purchase. The following conditions apply:

• Refunds are credited back to the original payment method — credit card, debit card, or UPI account — used during checkout.
• Processing times may vary depending on your bank or payment gateway (Razorpay, Stripe, etc.).
• Refunds cannot be redirected to a different account, card, or payment method than the one originally used.
• If your original payment method is no longer active (e.g., expired card or closed account), please contact support before submitting your request so we can assess alternative arrangements.
• Eduvontra does not issue refunds via bank transfer, cheque, or cash under any circumstances.

You may cancel your Eduvontra subscription at any time. Here is what you need to know about the cancellation process and its effects on your account:

• How to cancel: Navigate to Account Settings → Billing → Cancel Subscription within the platform, or contact support at support@Eduvontra.app.
• When it takes effect: Cancellation takes effect at the end of your current billing period. You will retain full access to the platform until that date.
• No partial refunds: Cancelling mid-cycle does not entitle you to a refund for the remaining unused days of your subscription.
• Data retention: Your data will be retained for 30 days after cancellation, after which it may be permanently deleted in accordance with our Privacy Policy.

If your approved refund has not appeared within the expected timeframe, please follow these steps before contacting us:

1. 1
   Check Your Bank AccountLog into your bank or card account and check for a pending or completed refund transaction from Eduvontra or our payment processor.
2. 2
   Contact Your Payment ProviderReach out to your bank or card issuer. Sometimes refunds appear as "pending" and may take additional days to settle depending on the institution.
3. 3
   Reach Out to Eduvontra SupportIf more than 14 business days have passed since approval and you still haven't received the refund, contact us at support@Eduvontra.app with your refund confirmation reference number.

Eduvontra reserves the right to modify or update this Refund Policy at any time to reflect changes in our services, legal obligations, or business practices.

• Any significant changes to this policy will be communicated via email and an in-platform notification at least 14 days before they take effect.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the Eduvontra platform after policy changes take effect constitutes your acceptance of the revised terms.

Quick answers to the most common refund-related queries.